Trusted by 500+ Global Brands to Power Call Centers and Sales Teams
What Is Helport?
Three Solutions. One Seamless Experience.
AI Copilot
Auto-train agents, boost compliance, summarize voice calls
- Real-time speech-to-text transcription and automatic call summaries accelerate agent productivity
- Set up in just 24 hours to rapidly onboard agents using your custom Q&A, SOPs, and QC standards
- Ensure compliance and reduce risks with proven AI-generated reply scripts
Outsourced Support Teams
Hire multilingual agents who are ready to go in 1-2 weeks
- Quickly onboard multilingual customer support and telemarketing agents within 1–2 weeks
- Leverage our global network of nearly 50,000 trained professionals
- Scalable 24/7 coverage across 50+ international markets to seamlessly fit your business needs
Remote Monitoring
Manage remote support teams with clarity and trust
- Clearly manage your remote team’s productivity with full desktop visibility and real-time screen recording
- Prevent time fraud with automatic working hour tracking and logs
- Save administrative effort through integrated payroll calculation for external staff
Choose the Right Tool for Your Team
Built for Industries That Depend on Phone-Based Support
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Public Sector
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Insurance
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Consumer Finance
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Mortgage
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More
Launch Your AI Support Platform in Under 7 Days
Why Choose Helport Over Traditional Support Tools?
Why choose Helport to empower your call center
Real-time multilingual (EN/CN) transcription & keyword tagging
Basic, add-on required
Not supported
Not supported
AI replies from real-world BPO conversations & SOPs
Basic macros, limited AI
Not supported
Not supported
In-house multilingual agents available
External partners only
Available
Not supported
Full remote agent monitoring & productivity tracking
Not supported
Partial support
Supported
Go live in 24 hours
Complex, requires weeks
Complex, requires weeks
Fast onboarding
Fixed, predictable pricing
Multiple add-ons
Multiple add-ons
Multiple add-ons
Built-in SOP/QC adherence & compliance monitoring
Basic compliance features, limited scope
Basic compliance features, limited scope
Not supported
Frequently Asked Questions
Get answers to most common questions our team gets asked, and contact us if you need further support.
Are AI assistants effective for call centers and telesales?
Helport enhances productivity with real-time transcription, reply guidance, and automated call summaries trained on actual call center and sales data—leading to better outcomes and increased conversions.
Can AI tools improve upselling and cross-selling performance in telesales?
Helport's AI Copilot identifies upsell and cross-sell opportunities during conversations, prompting agents in real-time to naturally and effectively increase sales.
What’s the best software for accurate real-time call transcription in multiple languages?
Helport delivers accurate, multilingual (English/Chinese) voice-to-text transcription, even in noisy call environments, providing searchable and compliant conversation records.
Can AI reduce manual workload for call reviews and quality assurance (QA)?
Helport automates call summaries, compliance checks, and generates instant transcripts, dramatically reducing manual QA workloads and speeding up agent coaching.
How do I integrate an AI call assistant with my CRM or existing call center software?
Helport integrates easily with platforms like Salesforce, Twilio, Zoom, and other leading VoIP/CRM solutions—no technical expertise required, enabling deployment in just 24 hours.
Does AI-driven agent assistance software comply with industry regulations like HIPAA, PCI-DSS, or GDPR?
Helport is built with regulatory compliance at its core, supporting HIPAA, PCI-DSS, and GDPR standards with audit-ready transcripts and built-in compliance checks.
