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AI Copilot for Call Centers and Sales Teams

Transcribe Audio to Text, Suggest Replies, and Summarize Conversations

Helport.ai is an AI-powered platform built on 20+ years of global BPO expertise. We help call centers and telesales teams boost productivity through real-time audio-to-text transcription, smart reply suggestions, and AI-driven agent coaching. Whether you need trained support agents or remote team monitoring — Helport covers it all.

Get a Live Walkthrough

AI Copilot for Call Centers and Sales Teams

Transcribe Audio to Text, Suggest Replies, and Summarize Conversations

Helport.ai is an AI-powered platform built on 20+ years of global BPO expertise. We help call centers and telesales teams boost productivity through real-time audio-to-text transcription, smart reply suggestions, and AI-driven agent coaching. Whether you need trained support agents or remote team monitoring — Helport covers it all.

Get a Live Walkthrough

Trusted by 500+ Global Brands to Power Call Centers and Sales Teams

What Is Helport?

Three Solutions. One Seamless Experience.

Person holding smartphone with chat interface — Helport.ai AI Copilot for real-time support team insights and compliance

AI Copilot

Auto-train agents, boost compliance, summarize voice calls
- Real-time speech-to-text transcription and automatic call summaries accelerate agent productivity
- Set up in just 24 hours to rapidly onboard agents using your custom Q&A, SOPs, and QC standards
- Ensure compliance and reduce risks with proven AI-generated reply scripts

Helport’s multilingual outsourced agents offer scalable 24/7 customer support and telemarketing in 50+ global markets

Outsourced Support Teams

Hire multilingual agents who are ready to go in 1-2 weeks
- Quickly onboard multilingual customer support and telemarketing agents within 1–2 weeks
- Leverage our global network of nearly 50,000 trained professionals
- Scalable 24/7 coverage across 50+ international markets to seamlessly fit your business needs

Helport Remote Monitoring software tracks working hours, records screens, and auto-calculates payroll for remote teams.

Remote Monitoring

Manage remote support teams with clarity and trust
- Clearly manage your remote team’s productivity with full desktop visibility and real-time screen recording
- Prevent time fraud with automatic working hour tracking and logs
- Save administrative effort through integrated payroll calculation for external staff

Choose the Right Tool for Your Team

Built for Industries That Depend on Phone-Based Support

Helport adapts to fast-moving, regulated, or customer-facing sectors

Launch Your AI Support Platform in Under 7 Days

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Launch in 24h with your docs — or we build them with you

Laptop screen showing Helport.ai knowledge base — AI Copilot setup with SOP and documents in 24 hours

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Onboard trained agents in 1–2 weeks

Two women in a meeting discussing customer support operations — onboard Helport.ai agents in 1–2 weeks

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Deploy time tracking + payroll in 1 day

An employee using laptop for remote work — deploy Helport.ai time tracking and payroll in 1 day

Why Choose Helport Over Traditional Support Tools?

Why choose Helport to empower your call center
Helport
Zendesk
Teleperformance
Hubstaff
AI Agent With Real-Time Transcription
打勾 Real-time multilingual (EN/CN) transcription & keyword tagging
警告 Basic, add-on required
叉号 Not supported
叉号 Not supported
Smart Reply Suggestions & Call Summaries
打勾 AI replies from real-world BPO conversations & SOPs
警告 Basic macros, limited AI
叉号 Not supported
叉号 Not supported
24/7 multilingual BPO Support Agents
打勾 In-house multilingual agents available
叉号 External partners only
打勾 Available
叉号 Not supported
Remote Agent Monitoring (Time & Screens)
打勾 Full remote agent monitoring & productivity tracking
叉号 Not supported
警告 Partial support
打勾 Supported
Fast Onboarding & Setup Speed
打勾 Go live in 24 hours
警告 Complex, requires weeks
警告 Complex, requires weeks
打勾 Fast onboarding
Transparent, All-In-One Pricing
打勾 Fixed, predictable pricing
警告 Multiple add-ons
警告 Multiple add-ons
警告 Multiple add-ons
Industry-Focused Compliance (Finance, Health, ...etc)
打勾 Built-in SOP/QC adherence & compliance monitoring
警告 Basic compliance features, limited scope
警告 Basic compliance features, limited scope
叉号 Not supported
DB+

Frequently Asked Questions

Get answers to most common questions our team gets asked, and contact us if you need further support.

Are AI assistants effective for call centers and telesales?

Helport enhances productivity with real-time transcription, reply guidance, and automated call summaries trained on actual call center and sales data—leading to better outcomes and increased conversions.

Can AI tools improve upselling and cross-selling performance in telesales?

Can AI tools improve upselling and cross-selling performance in telesales?

Helport's AI Copilot identifies upsell and cross-sell opportunities during conversations, prompting agents in real-time to naturally and effectively increase sales.

What’s the best software for accurate real-time call transcription in multiple languages?

Helport delivers accurate, multilingual (English/Chinese) voice-to-text transcription, even in noisy call environments, providing searchable and compliant conversation records.

Can AI reduce manual workload for call reviews and quality assurance (QA)?

Helport automates call summaries, compliance checks, and generates instant transcripts, dramatically reducing manual QA workloads and speeding up agent coaching.

How do I integrate an AI call assistant with my CRM or existing call center software?

Helport integrates easily with platforms like Salesforce, Twilio, Zoom, and other leading VoIP/CRM solutions—no technical expertise required, enabling deployment in just 24 hours.

Does AI-driven agent assistance software comply with industry regulations like HIPAA, PCI-DSS, or GDPR?

Helport is built with regulatory compliance at its core, supporting HIPAA, PCI-DSS, and GDPR standards with audit-ready transcripts and built-in compliance checks.

Power Your Support Team With an AI Call Center Copilot

Let Helport turn your calls into clarity
Already have SOPs? We'll turn them into a fully functioning AI within 24 hours
Scalable from 5 to 500+ agents, no tech team needed
No SOPs or Q&A? Our experts will build your support logic for you — 1-on-1
White-glove onboarding support — no setup cost

Real-Time Conversation Assistance

Elevate your customer conversation with Helport AI assistant.

Real-Time
Management Suite

100% remote management and automated quality inspection with AI.

Hire AI-Enabled Agents

1000+ AI-enabled professional agents across the globe.

 

Loan Officer Assistant

Empower mortgage pros to close more loans, faster.

Helport Remote

Real-time visibility and effortless control, powered by Al.

AI Assistance APP

Real-time sales support and smart follow-ups, Right on your Phone.

AI-Enabled Overseas Customer Service

Unlock flexible, multilingual, and cross-regional customer support with our monthly subscription.

Public Sector
Insurance
Wealth Management
Mortgage
More Solutions >>

About Us

We are a global leader in AI-enhanced customer service solutions, empowering businesses with scalable, intelligent support.

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